Assistant Property Manager - Maintenance
Baltimore, MD
Full Time
Mid Level
Who We Are:
Dominion Management (DM) manages over 850 homes across the Greater Baltimore Area. We specialize in providing quality housing with a focus on affordable housing and Housing Choice Voucher programs. Our mission is to serve Baltimore’s communities with excellence in property operations, maintenance, and resident satisfaction. We are currently seeking a hands-on, detail-oriented Assistant Maintenance Manager to support our field operations and enhance our service delivery.
Our Values:
Your Impact:
In This Role You Will:
Requirements:
Preferred Qualifications:
Working Conditions:
This position requires both office and field work. Candidates should be comfortable sitting or standing for extended periods and must be able to lift up to 25 pounds.
While At Dominion You Will Enjoy:
Dominion Management (DM) manages over 850 homes across the Greater Baltimore Area. We specialize in providing quality housing with a focus on affordable housing and Housing Choice Voucher programs. Our mission is to serve Baltimore’s communities with excellence in property operations, maintenance, and resident satisfaction. We are currently seeking a hands-on, detail-oriented Assistant Maintenance Manager to support our field operations and enhance our service delivery.
Our Values:
- Integrity
- Accountable & Dependable
- System & Process Oriented
- Organized Efficiency
- Relationship Builder
Your Impact:
- Coordinate day-to-day field maintenance efforts and service ticket resolution
- Support internal teams with administrative and scheduling tasks
- Deliver consistent, high-quality service to residents and maintain vendor relations
- Ensure timely dispatch, follow-up, and completion of all work orders
In This Role You Will:
- Communicate with tenants, technicians, vendors, and management in a professional and timely manner
- Support the Maintenance Manager with administrative responsibilities and operational planning
- Review and escalate service tickets received via our call center and direct tenant contact
- Determine appropriate scope of work and delegate accordingly via AppFolio
- Dispatch a high volume of work orders daily to technicians and subcontractors
- Track and verify ticket progress from submission to completion
- Participate in weekly meetings with the operations team
- Manage the department’s calendar and coordinate internal communication
- Monitor field activity to ensure contractor work meets company standards
- Provide excellent customer service and resolve resident issues promptly
Requirements:
- Administrative experience in a fast-paced environment
- Experience in property management, preferably with affordable housing or maintenance operations
- Experience managing maintenance workflows and using AppFolio or similar systems
- Intermediate to advanced proficiency with Microsoft Office
- Clear and professional phone and email communication skills
Preferred Qualifications:
- Ability to learn new systems and processes quickly
- Strong organizational and time management skills
- Comfortable tracking and managing short- and long-term projects
- Proven problem-solving ability in operational environments
- Excellent interpersonal and communication skills
- Self-motivated, dependable, and detail-oriented
Working Conditions:
This position requires both office and field work. Candidates should be comfortable sitting or standing for extended periods and must be able to lift up to 25 pounds.
While At Dominion You Will Enjoy:
- Company outings & social events
- Virtual events
- Companywide competitions and raffles
- Personal financial workshops
- Orioles season tickets
Apply for this position
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